Choosing an operator
The choice of home phone operator is entirely up to you. However, when reviewing the results of the callcosts.ie price comparison, you should also take into account factors other than price that you may consider important. Some of these factors are listed below. For more advice on these and other home phone issues you can contact your operator or you may wish to visit
askcomreg.ie
Contract Period
When signing up to a home phone service you may need to commit to that operator for a minimum period. Its important to check what the contractual commitment is before signing up to any operator and always check your existing contractual obligation before switching tariff plans or switching operators as penalties may apply.
Customer Service
When you sign up to a home phone service you want to receive good quality ongoing customer care and you may want to ask the operator what their customer service commitments are before connecting to them.
How long will it take to change service?
Whether you are switching operator or switching tariff plans with the same operator confirm how long it takes to switch tariff plans, whether any credits are due from your old plan (which you may need to check with the old operator) and when billing will start on the new tariff plan.
What are the billing and payment options?
Another important consideration may be the ease at which you can pay any bills. You should check with your operator what payment options are offered and whether additional charges apply if, for instance, you want to pay by cash or if indeed there are any discounts if you choose to pay by direct debit.
What additional services are offered?
You may be interested in additional services such as internet/broadband services. You should ask if these services are provided, what they cost and whether there are any discounts if you take out multiple services with the same operator.
What conditions apply to inclusive minutes?
Most home phone operators offer tariff plans with minutes included and its important to understand the usage conditions that apply to inclusive minutes. For example a number of operators may offer 'unlimited' minutes in the month provided all your calls last less than 60 minutes. Ask the operator to outline the condictions of use on included minutes.
