• directory_enquiries
  • What you need to know

    What is a Directory Enquiry (DQ) call?

    A Directory Enquiry call is a call you make to a Directory Enquiry service provider when you are looking for a business or person's phone number. You can make a DQ call from your mobile or landline. DQ numbers begin with 118 and are 5 digits long; 118XX.

    How long is a DQ call?

    A DQ call can be of any length, not just of the durations used in our tables in the DQ pricing guide.  We have used three examples; one of a short call lasting 30 seconds, one of a medium call lasting 80 seconds (the average DQ call length) and a longer call lasting 4.5 mins.  However, your call may be shorter or longer than these examples, depending on how long you stay on the phone. 

    What does a DQ call cost?

    DQ call charges vary. The price you are charged depends on whether you are calling from a mobile or a landline, who your operator is and also to which DQ number you are calling. DQ charges are generally more expensive than local, national or mobile calls. If you agree to be connected to the number you are looking for, you will be charged DQ prices for the entire duration of that call, not the standard rates normally associated with calling that number from your mobile or landline.

    What is call completion or call connection?

    Call completion, also know as call connection, is when you agree to be connected to the number you have requested. The DQ provider will ask you if you want to be connected, and if you say yes, then you are agreeing to call competion/call connection and you will be charged DQ prices for the entire duration of that call.

    What is the call completion/call connection cost?

    If you agree to be connected, you will be charged the DQ rate for the entire duration of the call e.g. if you agree to be connected to a local number, you will not be charged the local call rate, but will instead be charged the (higher) DQ rate for as long as you stay on the call to that local number.

    What is the difference between per minute and per second billing?

    Per minute billing means that you pay by the minute e.g. if your calls lasts 4.5 minutes, you will be charged for 5 minutes. If you call lasts 2 seconds, you are charged for 1 minute. Per second billing means that you pay by the second e.g. if you call lasts 4.5 minutes, you are charged for 4.5 minutes. Similarily, if your call lasts 2 seconds you are charged for 2 seconds. (These examples do not take into account any set up fees or minimim call charges that may be attached). Per second billing is better value for a consumer.

    What is the difference between a call set up fee and a minimum call charge?

    A call set up fee is charged as soon as the DQ service provider answers the phone. The per second or per minute billing rate also applies immediately, and is in addition to this set up fee. For example: the set up fee is €1.50 with billing of €1.50 per minute - so, once the DQ service provider answers the phone (or you hear a recorded message), you are charged the €1.50 set up fee and the €1.50 per minute billing starts immediately. A minimum call charge is the minimum amount you will be charged for the call, and once the cost of the call has reached this amount, the additional per minute or per second rate kicks in, e.g. the minimum call charge is €1.50 with billing of €1.50 per minute - once the cost of the call reaches €1.50 (in this case, after one minute), the €1.50 per minute rate then kicks in.

    In general, a minimum call charge is better value for a consumer than a call set up fee.